MOOYAH Burgers, Fries & Shakes

Reviews about MOOYAH Burgers, Fries & Shakes

• 2 / 5

  By JR WhatitDo
  As a General Manager of a restaurant my self I know sometimes we make some questionable hires. The food here is amazing my wife and I love the place. However, the past couple times we have came into the northborough location the staff has been inattentive and don't seem to care about the customer experience. I feel the management team should do a better job of holding them accountable for delivering great customer service along with great food to create an excellent guest experience. I love the company I think what you guys are doing is great and I feel what you guys have going can become one of the more successful food industries out there. I think at this location has a problem with management less then the crew being a problem. The manager on duty looked at my wife after we stood there at the counter for at least 2 and a half minutes while they were having a conversation and said to her 'don't worry she's new.' REGARDLESS, it is your responsibility as a manager to make sure your staff is fully aware of the customers around them and are doing there part to make sure the crew is on task and not distracting them from the guest and blaming them for being new after. Like I said I love the company and the food but the management at this location needs to do a better job of being real managers and holding the team accountable, and themselves, for what goes on in restaurant. I hope my feedback helps you guys in your journey to becoming as successful as I think you guys can be.
  
  Thank you
  February 01, 2017